Thank you for choosing to shop with our clothing brand. We aim to provide a seamless and enjoyable shopping experience for all our customers. This shipping policy outlines the terms and conditions of our shipping process.

Shipping Rates and Methods

We offer shipping services to destinations within the United States and internationally. Shipping rates and methods may vary depending on the destination, weight, and size of the package. You can view the shipping options available and their respective rates during the checkout process.

Processing Time

Orders are typically processed within 1-3 business days of receiving the order. However, during high-volume sales periods or holidays, processing times may be extended. We will make every effort to communicate any delays to our customers.

Delivery Time

Delivery times vary depending on the shipping method selected and the destination. Standard shipping within the United States typically takes 3-7 business days, while international shipping may take up to 21 business days. Please note that delivery times are estimated and not guaranteed.

Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking information to monitor the status of your shipment and estimated delivery date.

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are delivered to incorrect or incomplete addresses. If you realize you have provided an incorrect shipping address after placing your order, please contact us immediately to make the necessary corrections.

Shipping Delays and Issues

We strive to ensure that our customers receive their orders within the estimated delivery timeframes. However, there may be unforeseen delays or issues that may arise during the shipping process, which are beyond our control. In the event of a shipping delay or issue, we will make every effort to communicate with our customers and resolve the issue as quickly as possible.

International Shipping

For international orders, please note that customs duties, taxes, and fees may be charged by the destination country's customs office. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend that you contact your local customs office to learn more about the customs fees that may apply to your order.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at elevenelevenbybc@gmail.com.

Mobile Terms of Service

Eleven Eleven Co.

Last updated: March 17, 2024

The Eleven Eleven Co. mobile message service (the "Service") is operated by Eleven Eleven Co. (“Eleven Eleven Co.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Eleven Eleven Co.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Eleven Eleven Co. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Eleven Eleven Co.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18447305281 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Eleven Eleven Co. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18447305281 or email elevenelevenbybc@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.